Bétonik Inc. Privacy Policy

Last updated: [Current Date]

At Bétonik Inc., protecting your privacy is a priority. This privacy policy explains how we collect, use, and protect your personal information through our website betonik-inc.com.

1. Personal Information Protection Officer

In accordance with Bill 25, the data protection officer is:

Name: Tony Vourtzoumis
Phone: 514 473-6773
Email: betonik-inc@gmail.com

2. Personal Information Collected

We collect only the information necessary to respond to your service requests. This includes:

First and last name
Email address
Phone number
Mailing address (for concrete work assessment)

This data is collected through our contact form on the website.

3. Purpose of Collection

Your information is used exclusively to:

Contact you to respond to your quote or information requests.
Ensure customer follow-up through our customer relationship management (CRM) system.
Manage the delivery of our concrete services.

4. Data Sharing and Storage

Hosting: Your email communications are processed through Google (Gmail) servers.
Third parties: We do not sell, trade, or transfer your personal information to third parties for commercial purposes. Your data is only accessible to employees or contractors necessary for the execution of your work.

5. Cookies and Web Analytics

To improve user experience and analyze traffic on our website, we use:

Google Analytics: To understand how visitors use the website.
Google Search Console: To optimize our search engine optimization. These tools collect anonymized data (such as IP address, browser type, etc.). You can configure your browser to refuse cookies.

6. Your Rights (Access, Correction, and Withdrawal)

In accordance with GDPR and Canadian laws, you have the right to:

Access the data we hold about you.
Request correction of any inaccurate information.
Request deletion of your personal data. To exercise these rights, please contact Tony Vourtzoumis at: betonik-inc@gmail.com.

7. Security

We implement appropriate security measures to protect your information against unauthorized access, alteration, or disclosure.

Overview of Data Protection Practices

At Bétonik Inc., we take data protection seriously and implement a variety of measures to safeguard your personal information. Our commitment to privacy is reflected in our adherence to relevant legal frameworks, including GDPR and Canadian privacy laws, ensuring that your data is handled with care and respect.

We regularly review our data protection policies and practices to ensure they remain effective and compliant with evolving regulations. This includes staff training on privacy protocols and regular audits of our data handling processes to identify and mitigate potential risks.

Types of Personal Data Collected

Bétonik Inc. collects various types of personal data to provide our services effectively. This data may include your name, contact information, and any specific details you provide related to your flooring and concrete repair needs.

We ensure that the data collected is relevant and necessary for the purposes outlined in our privacy policy. For example, when you request a quote, we gather information that helps us tailor our services to your requirements, enhancing your overall experience with our company.

Data Retention Policy

Our data retention policy outlines how long we keep your personal information. We retain your data only for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal obligations.

After the retention period, your personal data is securely deleted or anonymized to prevent any unauthorized access. This practice not only protects your privacy but also aligns with our commitment to responsible data management.

Contact Information for Data Protection Inquiries

If you have any questions or concerns regarding our privacy practices, you can reach out to our Personal Information Protection Officer, Tony Vourtzoumis. We encourage open communication and are here to address any issues related to your personal data.

You can contact Tony via email at betonik-inc@gmail.com or by phone at 514 473-6773. We value your feedback and are committed to ensuring that your privacy rights are respected and upheld.